The 8th domestic Conference of Society for Serviceology

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Oral Presentation

A6 Service quality/Customer satisfaction/Loyalty (2)

Fri. Mar 13, 2020 3:30 PM - 5:00 PM Room B (3rd Floor G31)

Chair:Chihiro Morito(University of Marketing and Distribution Sciences)

4:30 PM - 4:50 PM

[B-5-04] Scale development of Omotenashi service quality in the hotel industry

*Nanae Kinjo1, Chizuru Nishio2 (1. University of Tsukuba, Graduate School of Business Sciences, 2. University of Tsukuba)

Keywords:Omotenashi, Hospitality, Service quality

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