2:20 PM - 3:50 PM

[P-2-01] Effect of Voice mimicry Skills of Skilled Customer Service Employees in Retail Stores

*Hiroya Yamada¹, Yukihiko Okada¹, Keiichi Zempo¹ (1. Univ. of Tsukuba)

[P-2-02] Proposal of work improvement support solution for manual work at the manufacturing site

*Yachao Pei¹ (1. Hitachi(China)Research & Development Corporation Guangzhou Branch)

[P-2-03] A proposal of study tour model for building relationships between cities and regions

Case study of the model project in Hiroshima

*Yoshinobu SODA¹ (1. Prefectural University of Hiroshima)

[P-2-04] Applying Human Centered Design Approach to Create Concept for Global Work Coordination.

Case Study of Concept Creation for Business Data Linkage Solution on Mining Machine Operations based on Ethnographic Research among Three Countries.

*Ryota Niizeki¹ (1. Hitachi,Ltd., Research & Development Group, Global Center for Social Innovation - Tokyo)

[P-2-05] A service design proposal using Machine Learning form the history action data of user

Comparison of running and visualization of differences using sensing data

*Xinyue Wang¹, Nobutada Fujii¹, Toshiya Kaihara¹, Daisuke Kokuryo¹ (1. Kobe University)

[P-2-06] Empirical Research on the Development Potential of Local Companies in Emerging Countries through Global Value Chain (GVC) Participation
- From the Case of Vietnam’s Apparel Industry -

*Nhung Thi Tuyet Tran¹, Hara Yoshinori² (1. Aichi Toho University, 2. Kyoto University)

[P-2-07] A consideration of communication on new mobility services

*Sachiko Ono¹ (1. Nagoya University)

[P-2-08] Airport Welcome Service: Service design to provide a sense of relief and anticipation to families waiting for arrivals

*Daiki Nakamura¹, Chihiro Sato¹, Masato Yamanouchi² (1. Keio University Graduate School of Media Design, 2. Professional University of Information and Management for Innovation)

[P-2-09] Service that creates connectedness among a traveler and a sender beyond physical distance

*Karin Ogino¹, Chihiro Sato¹, Masato Yamanouchi² (1. Keio University Graduate School of Media Design, 2. Professional University of Information and Management for Innovation)

[P-2-10] Observations on the Online Symposium Platform for Invited Talk, Poster and Questioning

HARCS2020 as a case study

*Takeshi Kurata¹, Ryosuke Ichikari¹, Nami Iino¹, Yoshiyuki Kobayashi¹, Koichiro Eto¹, Takuichi Nishimura¹ (1. AIST)

[P-2-11] Research on Interactive Teaching-Learning from the viewpoint of Recorded Audio of Musical Instrument Teaching

*Nami Iino^1,2, Hiroya Miura², Masatoshi Hamanaka², Hideaki Takeda³, Takuichi Nishimura¹ (1. National Institute of Advanced Industrial Science and Technology, 2. Center for Advanced Intelligence Project (AIP), 3. National Institute of Informatics)

[P-2-12] Service Intelligence for Augmenting Wisdom and Social Skill

Co-creation by structuring knowledge from various perspectives

*Takuichi Nishimura¹, Koki Ijuin¹, Maiko Kobayakawa¹, Nami Iino¹, Chiaki Oshiyama¹, Yasuyuki Yoshida¹, Chisae Murata¹, Yuta Tawaki¹, Yuki Hayashi¹ (1. AIST)

[P-2-13] Sponsored exhibition
Towards Business Model Innovation by Digital Technologies
- Practice of a Personnel Development Program by Using Systems Thinking and Design Thinking

*Eriko Numata¹, Yasuhiro Kusakawa¹, Saki Yasumoto¹, Mitsuru Ide¹, Makoto Yamasaki², Masako Toriya ², Takashi Matsuura², Tsuyosh Hirose², Fumihito Oura², Mikiko Nakada², Tomoko Shinohara¹, Rina Nobuto¹, Seiko Shirasaka² (1. NEC Corporation, 2. Graduate School of System Design and Management, Keio University )

Session information

Poster session (2nd day)