The 9th domestic Conference of Society for Serviceology

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Oral Presentation

Service measurement, mathematical methodology

Tue. Mar 9, 2021 3:30 PM - 5:10 PM Room A (Zoom)

Chair:Naoshi Uchihira(JAIST)

3:50 PM - 4:10 PM

[A-2-02] Measurement of Skilled Salesperson's Maai and Effect of Skill Intervention

*Keiichi Zempo1, Ryo Akatsu1, Takaaki Ishiwatari1, Yukihiko Okada1 (1. University of Tsukuba)

Keywords:Service encounter, Salesperson's skill, Customer service

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