The 9th domestic Conference of Society for Serviceology

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Oral Presentation

Service measurement, mathematical methodology

Tue. Mar 9, 2021 3:30 PM - 5:10 PM Room A (Zoom)

Chair:Naoshi Uchihira(JAIST)

4:10 PM - 4:30 PM

[A-2-03] Providing Store Management Model of Service Industries with system dynamics

Predicting Business impact of human resource management

*Tomonori Matsuki1,2 (1. Recruit Management Solutions Co., Ltd., 2. Shibaura Institute of Technology)

Keywords:System dynamics , Service profit chain theory, Callcenter, Simulation

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