Industrial case study, service education

[A-4-01] Consideration on the introduction of e-training system to improve the productivity of education and training in local supermarkets

*Masami Tajima¹, Takahiro Shimada², Izawa Syuji² (1. Franchise Advantage Inc., 2. Kyoto University Faculty of Economics)

Keywords:supermarket, work place learning, on-the-job training, Human Resource Development Program, Service Capability