The 9th domestic Conference of Society for Serviceology

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Organized Session

Internatinal standardization for services

Wed. Mar 10, 2021 10:40 AM - 12:00 PM Room C (Zoom)

Chair:Masaaki Mochimaru(AIST)

11:00 AM - 11:20 AM

[OS-4-02] An International Standard of Designing Excellent Service

Outstanding Customer Experience by Incorporating Co-creation Environment into Design

*Tatsunori Hara1, Satoko Tsuru1 (1. The University of Tokyo)

Keywords:Service Desgn, Customer delight, Co-creation, Employee engagement, Customer engagement

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