The 10th domestic Conference of Society for Serviceology

Presentation information

Oral Presentation

Academic Sessions

Modeling, Simulation 2

Mon. Mar 7, 2022 10:50 AM - 12:10 PM Room A (Zoom)

Chair:Yutaro Nemoto(TIRI)

11:10 AM - 11:30 AM

[A-1-2-02] Development of a Customer Satisfaction Classification Model Considering Customer Experience in Restaurant Business

*Hisashi MASUDA1 (1. Kyoto University)

Keywords:Customer Satisfaction, Customer Experience, Machine Learning, Hospitality Industry, Restaurant Business

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