Service Design 2

[A-2-3-02] Applying design methodology for digital technology assisted service system - A case study of communication tools -

*Sakie Takagi¹, Yusuke Kishita², Kentaro Watanabe³, Ikue Mori³, Yasushi Umeda² (1. The University of Tokyo Faculty of Engineering, 2. The University of Tokyo School of Engineering, 3. National Institute of Advanced Industrial Science and Technology )

Keywords:Digital Technology Assisted Service System, Service Design, Participatory Approach, Communication Tool