The 10th domestic Conference of Society for Serviceology

Presentation information

Oral Presentation

Academic Sessions

Service practices

Tue. Mar 8, 2022 3:40 PM - 5:00 PM Room C (Zoom)

Chair:Tomomi Nonaka(Ritsumeikan University)

4:00 PM - 4:20 PM

[C-2-4-02] Practice and challenge to pass on "OMOTENASHI" to the next generation at a long-established inn.

*Ami SATO1, Takatoshi Ikeda1 (1. Graduate School of Management KyotoUniversity)

Keywords:Human Resource Development, OMOTENASHI, Inheritance of organizational culture

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