The effect of self-efficacy improvement on the retention rate of delaying services.

Satoru SHIGENO

[P-1-04] The effect of self-efficacy improvement on the retention rate of delaying services.

*Satoru SHIGENO¹, Takahiro Kaburagi¹, Keisuke Ara¹, Eiha Tou¹, Hiromu Matsuura¹, Yusuke Suzuki¹, Minoru Matsui¹, Jun Uchiyama¹, Hiroshi Hashimoto¹ (1. AIIT)

Keywords:Self-efficacy, Delay service values, Outcome expectations, Tai chi, Service engineering

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Poster 1

[P-1-04] The effect of self-efficacy improvement on the retention rate of delaying services.

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