The 10th domestic Conference of Society for Serviceology

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Poster Presentation

Academic Sessions

Poster 1

Mon. Mar 7, 2022 1:00 PM - 2:00 PM Poster Session Room (Zoom)

[P-1-09] Analyzing Customer Experience from a Process Management Perspective

*David Marutschke1 (1. Osaka University of Economics)

Keywords:Customer Experience, Customer Journey, Touchpoints, Service Quality, Process Management

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