The 11th domestic Conference of Society for Serviceology

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Oral Presentation

Academic Sessions

価値共創とサービスエコシステム④

Thu. Mar 9, 2023 10:45 AM - 12:00 PM Room B (International Conference Hall II)

座長：ホー・バック（東京工業大学）

11:00 AM - 11:15 AM

[B-2-2-2] Analyzing Customer Experience Through Synchronize of Valence Fluctuation

*Tomoki Wada1, Ho Bach1, Dai Senoo1 (1. Department of Industrial Engineering and Economics, School of Engineering, Tokyo Institute of Technology)

Keywords:Emotional synchronization, Emotional value, Biometrics

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