The 11th domestic Conference of Society for Serviceology

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Oral Presentation

Academic Sessions

製造業のサービス化

Fri. Mar 10, 2023 9:20 AM - 10:35 AM Room C (International Conference Hall III)

座長：渡辺健太郎（産業技術総合研究所）

10:05 AM - 10:20 AM

[C-3-1-4] A Study of Service Design Methodology for Creating Innovative Businesses in the Manufacturing Industry

Practical Issues in Creating New Digital Solution Businesses

*Yuka Nakamura1, Masami Kamibayashi1, Masahiro Taya2, Ryota Niizeki1 (1. Hitachi, Ltd., 2. Hitachi Construction Machinery Co., Ltd.)

Keywords:Service Design, Human-centered Design, Organizational Culture

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