OS10： サービスエクセレンスと人的資本経営

[Z-3-1-2] An Analysis of the Implementation and Effective Usage of Digital Tools in Service Fields: Towards the Implementation of Service Excellence

*Hiroki Takahashi^1,3, Naoto Maehara², Hiroshi Nishikoori², Akio Sashima³, Takeshi Takenaka³ (1. Department of Technology Management for Innovation, Graduate School of Engineering, the University of Tokyo, 2. Technology & Research Innovation Department, MS & Consulting Co. Ltd., 3. Human Augmentation Research Center, National Institute of Advanced Industrial Science and Technology (AIST))

Keywords:Digital Tool, Employee, Communication