Session information

Organized Session

Academic sessions

OS New horizon of service as practical science

Thu. Mar 7, 2024 9:30 AM - 10:50 AM Room A (134)

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9:30 AM - 9:50 AM

[A-3-1-1] Knowledge management of value co-creation and struggle for customer service in the hospitality food and beverage industry

*Shunichiro Morishita¹ (1. Tohoku Gakuin Univ.)

9:50 AM - 10:10 AM

[A-3-1-2] Creating a digital transformation comcept with employee happness' point of view

An introduction of an employee participated DX concept making workshop aims to the three way satisfaction -- employees, customers and the company

*Tetsuya Muramoto¹ (1. DN Technology & Innovation Co., Ltd.)

10:10 AM - 10:30 AM

[A-3-1-3] Evaluation of transition of service level of local railway collaborated with citizen by SISLA model

*Masahiko Suzuki¹ (1. Future Management and Innovation Consulting Inc.)

10:30 AM - 10:50 AM

[A-3-1-4] 9999

*Mizuho Saito¹ (1. Japan Advanced Institute of Science and Technology)

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