Service design 3

Thu. Mar 7, 2024 9:30 AM - 10:50 AM Room B (119)

坂口和敏（山口大学）

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9:30 AM - 9:50 AM

[B-3-1-1] Business process modeling using PReP model for customer success in service business

*Masakazu Yagi¹, Ikue Osawa¹, Mitsutaka Hori¹, Genshin Maruta², Yasushi Tanaka³ (1. Hitachi, Ltd., 2. LECCS Inc., 3. Nara Institute of Science and Technology)

9:50 AM - 10:10 AM

[B-3-1-2] Possibility of Collaboration through Representation of Research Models and Dialogue

*Makoto Tomita¹, Yoshiro Sejima², Seiko Tanehashi², Miho Maruno², Ayumu Nishimura³ (1. TOKAI university, 2. KANSAI university, 3. MIMIGURI Inc.)

10:10 AM - 10:30 AM

[B-3-1-3] Immersive Puppet Studio: A participatory service design tool that realizes continuous design through AR puppetry and VR experiences

*Mai Otsuki¹, Kentaro Watanabe¹, Yusuke Kishita², Maiko Kobayakawa³, Ho Bach¹ (1. National Institute of Advanced Industrial Science and Technology, 2. The University of Tokyo, 3. Chiba Institute of Technology)

10:30 AM - 10:50 AM

[B-3-1-4] Service Idea for Effective Sharing of Support Records in Kodomo-no-ibasho

Focusing on Information Acquisition and Use by School Teachers and Staff

*Ryota Yoda¹, Yamato Koshio², Yuko Irie³, Hiroki Tajima³, HA MEESUN³, Takeshi Kitazawa³ (1. Hitachi,Ltd. Research & Development Group, Design Center, 2. Hitachi,Ltd. Research & Development Group, Service Systems Innovation Center, 3. Tokyo Gakugei University, Support and Research Center for All Children)

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