The 12th domestic Conference of Society for Serviceology

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Organized Session

Academic sessions

OS New horizon of service as practical science

Thu. Mar 7, 2024 9:30 AM - 10:50 AM Room A (134)

9:30 AM - 9:50 AM

[A-3-1-1] Knowledge management of value co-creation and struggle for customer service in the hospitality food and beverage industry

*Shunichiro Morishita1 (1. Tohoku Gakuin Univ.)

Keywords:Hospitality and food service, Customer service, Knowledge management

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