The 12th domestic Conference of Society for Serviceology

Presentation information

Print

Oral Presentation

Academic sessions

Service design 3

Thu. Mar 7, 2024 9:30 AM - 10:50 AM Room B (119)

坂口 和敏（山口大学）

9:30 AM - 9:50 AM

[B-3-1-1] Business process modeling using PReP model for customer success in service business

*Masakazu Yagi1, Ikue Osawa1, Mitsutaka Hori1, Genshin Maruta2, Yasushi Tanaka3 (1. Hitachi, Ltd., 2. LECCS Inc., 3. Nara Institute of Science and Technology)

Keywords:Customer success, PReP model, Business process, Customer understanding, Subscription

Abstract password authentication.
Password is required to view the abstract. Please enter a password to authenticate.

Password