The 12th domestic Conference of Society for Serviceology

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Oral Presentation

Academic sessions

Service management and improvement1

Tue. Mar 5, 2024 11:20 AM - 12:20 PM Room D (121)

西野 成昭（東京大学）

11:20 AM - 11:40 AM

[D-1-1-1] Factors of Omotenashi in hotel services

*Nanae Kinjo1, Chizuru Nishio2 (1. Univ. of Tsukuba, Graduate School of Business Sciences, 2. Univ. of Tsukuba)

Keywords:Omotenashi, hospitality, hotel services, Covid-19

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