The 12th domestic Conference of Society for Serviceology

Presentation information

Oral Presentation

Academic sessions

Customers and technologies

Wed. Mar 6, 2024 9:30 AM - 10:50 AM Room D (121)

竹中 毅(産業技術総合研究所)

10:30 AM - 10:50 AM

[D-2-1-4] Fine-grained Analysis of Hotel Customer Reviews and Comparative Analysis with Competing Hotels

*Shuntaro Masuda1, Toshihiko Yamasaki1 (1. The University of Tokyo)

Keywords:Customer Review, Sentiment Analysis, Natural Language Processing

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