The 12th domestic Conference of Society for Serviceology

Presentation information

Oral Presentation

Academic sessions

Self-service technologies

Wed. Mar 6, 2024 4:00 PM - 5:00 PM Room D (121)

髙橋 裕紀(筑波大学)

4:20 PM - 4:40 PM

[D-2-2-2] An empirical investigation of the factors influencing consumer intention to use smart parcel lockers

*WU FAN1 (1. Univ. of RITSUMEIKAN)

Keywords:Last one mile, Self-service technology, Smart parcel locker, UTAUT model, Perceived fairness

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