The 10th domestic Conference of Society for Serviceology

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Oral Presentation

Academic Sessions

Service Design 1

Mon. Mar 7, 2022 2:10 PM - 3:30 PM Room A (Zoom)

Chair:Fumiya Akasaka(AIST)

2:50 PM - 3:10 PM

[A-1-3-03] Proposal of role-based prototyping method by integrating with design thinking and requirements engineering towards service creation

*Senju Nakajima1, Takayuki Kitagawa2, Kondo Tadahisa1, Mari Inoki1 (1. Kogakuin University, 2. Toshiba Digital Solutions Corporation)

Keywords:service design, design thinking, role-based prototyping, customer journey map, requirements elicitation

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