The 10th domestic Conference of Society for Serviceology

Presentation information

Poster Presentation

Academic Sessions

Poster 1

Mon. Mar 7, 2022 1:00 PM - 2:00 PM Poster Session Room (Zoom)

[P-1-02] An user experience design activity for improvement of railway maintenance work

*Masahiko Suzuki1, Kouta Sato1 (1. R&D Center of JR-EAST group)

Keywords:UXD, Customer journey map, Railway maintenance work

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