Service Digitalization 2

[O3-05] Product vs. Service-Based Intelligent Assistants

A Vignette-Based Survey Exploring Differences in Expectations and Fears

*Yutaro Nemoto¹, Hitesh Dhiman², Röcker Carsten^2,3 (1. Yokohama City University, 2. OWL University of Applied Sciences and Arts, 3. Franhofer IOSB-INA)

キーワード：Product-service systems, Intelligent assistant, Product vs. service