[3D6-OS-20c] OS-20

[3D6-OS-20c-02] Evaluation of a Conversational AI System Tailored to the Needs of Individuals with Mental Disorders

~ Towards the Advancement of Vocational Rehabilitation ~

〇Hiroki Matsuoka^1,3, Sachi Takaku¹, Shun Oono, Masaki Shuzo² (1. Careco Association, 2. Shonan Institute of Technology, 3. Rissho University)

Keywords:Dialogue, Social skills training, Cognitive behavioral therapy

Background: Improving interpersonal skills is crucial in employment support for people with mental disorders. AI-driven dialogues are expected as a new support method. Methods: Participants engaged in AI prompt development and practiced cognitive behavioral therapy (CBT) using conversational AI. Surveys and open-ended responses were analyzed. Results: AI was found useful for self-understanding and emotional regulation but lacked empathy and personalized responses. Conclusion: Developing AI for psychological support for users and assessment tools for supporters is needed.