The 8th International Conference on Serviceology (ICServ2023)

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Oral Session

Service Digitalization 2

Fri. Sep 15, 2023 10:15 AM - 11:35 AM Room 1

Chair: Yasuharu NISHI (The University of Electro-Communications, Tokyo)

[O3-05] Product vs. Service-Based Intelligent Assistants

A Vignette-Based Survey Exploring Differences in Expectations and Fears

*Yutaro Nemoto1, Hitesh Dhiman2, Röcker Carsten2,3 (1. Yokohama City University, 2. OWL University of Applied Sciences and Arts, 3. Franhofer IOSB-INA)

Keywords:Product-service systems, Intelligent assistant, Product vs. service

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