The 8th International Conference on Serviceology (ICServ2023)

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Oral Session

Service Digitalization 2

Fri. Sep 15, 2023 10:15 AM - 11:35 AM Room 1

Chair: Yasuharu NISHI (The University of Electro-Communications, Tokyo)

[O3-07] Measuring Customers and Employees' Behavior and Constructing Models in the Food and Beverage Service Industry

*Mai Otsuki1, Takashi Okuma1 (1. National Institute of Advanced Industrial Science and Technology)

Keywords:Restaurant, customer model, measuring

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