5:15 PM - 6:30 PM
[HDS08-P05] Possibility of support for disaster victims by accommodation facilities-Advance evacuation and acceptance in the event of a disaster-
Keywords:Accommodations, Evacuee, Preventive evacuation, Shelter, Social business
Background
In order for Japan, where many natural disasters occur, to become a tourism-oriented country, it is essential to have a disaster prevention plan that keeps in mind that tourists who do not know the land will be affected.
The purpose of this study is the following two. One is to clarify the disaster prevention situation of tourists in Kanazawa City, and the other is to examine the possibility of supporting evacuees in the event of a large-scale disaster by accommodation facilities. To discuss this, we conducted interviews with the Crisis Management Division of Kanazawa City Hall, interviews and conducted a questionnaire survey with hotels (24 facilities) in Kanazawa City.
Kanazawa is one of the major tourist destinations in Japan. In addition, the Morimoto-Togashi fault zone, which is said to have a high probability of earthquake occurrence, exists in the center of the city, and it is assumed that a wide area of the city center will be flooded even with a planned-scale flood.
As an evacuation site in the event of a disaster
The regional disaster prevention plan of Kanazawa City does not specify how to deal with tourists and people who have difficulty returning home in the event of a disaster. Kanazawa City has signed an agreement with a cooperative of accommodation facilities for the purpose of utilizing accommodation facilities as a temporary evacuation site for tourists and those who have difficulty returning home. However, in the interviewed to the Crisis Management Division of the city hall, regular meetings were not held after the conclusion of the agreement, and the disaster management plan of the accommodation facility was not grasped. At present, it is hard to say that the agreement is effective.
On the other hand, there is also a problem on the accommodation facility side that accepts tourists. None of the facilities answered that they have a good understanding of earthquakes originating from the Morimoto-Togashi fault zone. It became clear that the awareness of the disaster assumption was low. Reflecting this, 42% (10/24 facilities) have not formulated a disaster prevention manual. Only 13% (3/24 facilities) have prepared manuals for both earthquakes and floods. 33% (8/24 facilities) do not expect to open the facilities as evacuation shelters in the event of a disaster. Even among facilities that are expected to accept evacuees, only 25% (6/24 facilities) are expected to accept tourists other than the guests of their own facilities.
In addition, 42% (10/24 facilities) of facilities that can accept evacuees for about 3 days, and 21% (5/24 facilities) that can accept evacuees for 1 week or more. It was. This indicates that the Kanazawa city government needs to evacuate tourists out of the city in a short period of time.
As an evacuation site for preventive evacuation
In the case of floods, preventive evacuation is important. 54% (13/24 facilities) answered that they could accept evacuees for preventive evacuation in some way. In the hearing for the facility, "if there is a request of the city government, acceptance of the citizens is also taken into account," there was some hotels that answered. On the other hand, another hotel said that it is difficult to distinguish evacuees from general guests before a disaster occurs, and they will be provided for a fee based on the reservations made by the guests. It was shown that there are certain difficulties in accepting preventive evacuation by accommodation facilities.
One hotel considering accepting preventive evacuees said, "Proactively providing evacuation shelters, will lead to the improvement of the hotel brand and disaster prevention can be monetized as our main business." The provision of shelters for accommodation facilities was a disaster response as CSR in response to government requests. This result shows that this could be developed into a model of responding to disasters as a social business and connecting it to the original business.
Conclusion
It was confirmed that the effectiveness of the disaster prevention agreement between Kanazawa City and accommodation facilities is currently questionable. In order to make it more effective, various types of support from the government will be required.
Accommodation facilities are also required to actively understand the disaster risks of their own facilities and the surrounding area. In preventive evacuation, it will be possible to take disaster prevention measures as an opportunity for social business and actively take measures. We would like to point out that introducing such a perspective into the BCP can be beneficial to companies, governments, and citizens.
In order for Japan, where many natural disasters occur, to become a tourism-oriented country, it is essential to have a disaster prevention plan that keeps in mind that tourists who do not know the land will be affected.
The purpose of this study is the following two. One is to clarify the disaster prevention situation of tourists in Kanazawa City, and the other is to examine the possibility of supporting evacuees in the event of a large-scale disaster by accommodation facilities. To discuss this, we conducted interviews with the Crisis Management Division of Kanazawa City Hall, interviews and conducted a questionnaire survey with hotels (24 facilities) in Kanazawa City.
Kanazawa is one of the major tourist destinations in Japan. In addition, the Morimoto-Togashi fault zone, which is said to have a high probability of earthquake occurrence, exists in the center of the city, and it is assumed that a wide area of the city center will be flooded even with a planned-scale flood.
As an evacuation site in the event of a disaster
The regional disaster prevention plan of Kanazawa City does not specify how to deal with tourists and people who have difficulty returning home in the event of a disaster. Kanazawa City has signed an agreement with a cooperative of accommodation facilities for the purpose of utilizing accommodation facilities as a temporary evacuation site for tourists and those who have difficulty returning home. However, in the interviewed to the Crisis Management Division of the city hall, regular meetings were not held after the conclusion of the agreement, and the disaster management plan of the accommodation facility was not grasped. At present, it is hard to say that the agreement is effective.
On the other hand, there is also a problem on the accommodation facility side that accepts tourists. None of the facilities answered that they have a good understanding of earthquakes originating from the Morimoto-Togashi fault zone. It became clear that the awareness of the disaster assumption was low. Reflecting this, 42% (10/24 facilities) have not formulated a disaster prevention manual. Only 13% (3/24 facilities) have prepared manuals for both earthquakes and floods. 33% (8/24 facilities) do not expect to open the facilities as evacuation shelters in the event of a disaster. Even among facilities that are expected to accept evacuees, only 25% (6/24 facilities) are expected to accept tourists other than the guests of their own facilities.
In addition, 42% (10/24 facilities) of facilities that can accept evacuees for about 3 days, and 21% (5/24 facilities) that can accept evacuees for 1 week or more. It was. This indicates that the Kanazawa city government needs to evacuate tourists out of the city in a short period of time.
As an evacuation site for preventive evacuation
In the case of floods, preventive evacuation is important. 54% (13/24 facilities) answered that they could accept evacuees for preventive evacuation in some way. In the hearing for the facility, "if there is a request of the city government, acceptance of the citizens is also taken into account," there was some hotels that answered. On the other hand, another hotel said that it is difficult to distinguish evacuees from general guests before a disaster occurs, and they will be provided for a fee based on the reservations made by the guests. It was shown that there are certain difficulties in accepting preventive evacuation by accommodation facilities.
One hotel considering accepting preventive evacuees said, "Proactively providing evacuation shelters, will lead to the improvement of the hotel brand and disaster prevention can be monetized as our main business." The provision of shelters for accommodation facilities was a disaster response as CSR in response to government requests. This result shows that this could be developed into a model of responding to disasters as a social business and connecting it to the original business.
Conclusion
It was confirmed that the effectiveness of the disaster prevention agreement between Kanazawa City and accommodation facilities is currently questionable. In order to make it more effective, various types of support from the government will be required.
Accommodation facilities are also required to actively understand the disaster risks of their own facilities and the surrounding area. In preventive evacuation, it will be possible to take disaster prevention measures as an opportunity for social business and actively take measures. We would like to point out that introducing such a perspective into the BCP can be beneficial to companies, governments, and citizens.