[4J1] [General Session] 7. Agent

[4J1-04] A survey of the effectiveness of gratitude via a voice agent

〇Koichi Furukawa¹, Ikuko Eguchi Yairi¹ (1. Graduate Schools of Science and Technology, Sophia University)

Keywords: voice interaction, happiness, psychology

This paper investigated whether expressing gratitude and being expressed gratitude via voice agent interaction can improve users' happiness similar to writing and reading gratitude. The experimental results of 22 people in two groups, expressing gratitude and being expressed gratitude via voice agent, showed that both groups improved happiness which was measured by psychological scales. It was a interesting result that about 50% people of the group of expressing gratitude complained of the negative feelings like shame on expressing gratitude, in contrast to the group of being expressed gratitude.