[4D] Design for Children "Design for Children"

[4D-02] Extraction of Tacit Knowledge Know-how Using LINE Open Chat

Extraction and Sharing of "Tacit Knowledge" Know-how in Support for Visually Impaired Children - 6

*Takahashi Motonari¹, Akai Ai², Wakabayashi Naoki³, Masakura Yuko⁴, Mishina Satoko⁵ (1. Osaka Institute of Technology Master of Robotics & Design Engineering, 2. Osaka Institute of Technology, 3. Sapporo City University, 4. Aichi Shukutoku University, 5. Miyagi University of Education)

Keywords:Visually Impaired Children, Social Networking Service, Tacit Knowledge

It is not easy for parents of visually impaired children to obtain know-how about visual impairment. This study used a chat function on an SNS that is not affected by time or location. As a preliminary experiment, we clarified the differences in conversation depending on the facilitator's involvement with the participants. As a result, we found that "presenting a topic" and "groping and digging deeper" were important to increase the volume of speech, and "building a relationship among participants" was important to encourage conversation and "groping and digging deeper" were used to extract specific know-how.