The 6th domestic Conference of Society for Serviceology

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Oral Session

Session 11 Modeling, Simulation

Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1153 (Liberty Tower 15F)

Chair: Makoto Mizuno (Meiji University)

10:30 AM - 10:55 AM

[1-11-01] The Application of Nonlinear Factor Analysis to Measurement Scales

A Study of SERVQUAL Scales

*Toshikuni Sato1 (1. Graduate School of Economics and Management)

Keywords:Measurement Scales, Nonlinear Factor Analysis, Service Quality

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