The 6th domestic Conference of Society for Serviceology

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Oral Session

Session 11 Modeling, Simulation

Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1153 (Liberty Tower 15F)

Chair: Makoto Mizuno (Meiji University)

10:55 AM - 11:20 AM

[1-11-02] Construction of service characteristic indicator based on physical distance

*Hitoshi Mukai1, Nariaki Nishino1, Takeshi Kurata2, Takashi Okuma2 (1. The University of Tokyo Graduate School of Engineering Department of Technology Management for Innovation, 2. National Institute of Advanced Industrial Science and Technology)

Keywords:Service Satisfaction, Physical Distance, Service Indicator

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