The 6th domestic Conference of Society for Serviceology

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Oral Session

Session 11 Modeling, Simulation

Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1153 (Liberty Tower 15F)

Chair: Makoto Mizuno (Meiji University)

11:20 AM - 11:45 AM

[1-11-03] A study on quantitative evaluation for waiting and time to spare in service process based on human behavior sensing

Haruka Nishida1, Ryousuke Ichikari2, Ching-Tzun Chang2, *Takashi Okuma2, Takeshi Kurata2, Akeo Hakurai3, Takuya Misugi3 (1. Nagaoka Univ. of Technology, 2. AIST, 3. KAJIMA TATEMONO SOGO KANRI CO.,LTD.)

Keywords:Service providing process, Human behavior sensing, Quality of Worklife

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