The 6th domestic Conference of Society for Serviceology

Presentation information

Print

Oral Session

Session 12 Service design/Grobal context

Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1154 (Liberty Tower 15F)

Chair: Yoshinori Hara (Kyoto University)

10:30 AM - 10:55 AM

[2-12-01] Desigining Process of Service Encounter

Service Bluepurint of Auto Dealer

*Go Urata1 (1. Institute of Business & Accounting, Kwansei Gakuin University)

Keywords:Service Encounter, Service Blueprint, Productivity Enhancement

Abstract password authentication.
Password is required to view the abstract. Please enter a password to authenticate.

Password