Poster Session

[PO-09] Investigation of the factors leading to customer participation focused on customer characteristics in logistics service

*YUNA MURAE¹, Bach Quang Ho², TATSUNORI HARA², YUKIHIKO OKADA¹ (1. The University of Tsukuba , 2. Human-Artifactology Division, RACE(Research into Artifacts, Center for Engineering),The University of Tokyo)

Keywords:logistics service, customer participation, service triangle