The 7th domestic Conference of Society for Serviceology

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Oral Presentation

Oral 10
Employee

Sun. Mar 3, 2019 3:30 PM - 4:50 PM Room B (West Bldg. 9 W934)

Chair: Chihiro Morito (University of Marketing and Distribution Sciences)

3:30 PM - 3:50 PM

[B-10-01] On the employee's motivation and performance source of service in the service industry

Store Management Model and Employee Survey in the Service Industry

*Tomonori Matsuki1,2, Jun Nakamura1 (1. Shibaura Institute of Technology, 2. Recruit Management Solutions Co., Ltd.)

Keywords:Service industry, Employee satisfaction, Store management

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