The 7th domestic Conference of Society for Serviceology

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Oral Presentation

Oral 12
Service experience

Sun. Mar 3, 2019 5:00 PM - 6:20 PM Room B (West Bldg. 9 W934)

Chair: Yoshinori Hara (Kyoto University)

6:00 PM - 6:20 PM

[B-12-04] The Effects of the Convenience in Home Delivery Service on Customer Psychology and Behavior

Masafumi Hamano1, *Bach Q. Ho1, Tatsunori Hara1, Jun Ota1 (1. Univ. of Tokyo)

Keywords:home delivery service, customer psychology, convenience

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