The 8th domestic Conference of Society for Serviceology

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Oral Presentation

A6 Service quality/Customer satisfaction/Loyalty (2)

Fri. Mar 13, 2020 3:30 PM - 5:00 PM Room B (3rd Floor G31)

Chair:Chihiro Morito(University of Marketing and Distribution Sciences)

3:30 PM - 3:50 PM

[B-5-01] Development of education program of software quality in use for university students

*Masakazu Funatsu1, Mitsuyoshi Nagao1, Taiju Katou2 (1. Hokkaido Information University, 2. Nihon Knowledge Co.Ltd.)

Keywords:Quality in use, Education program, Software

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