The 8th domestic Conference of Society for Serviceology

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Oral Presentation

A6 Service quality/Customer satisfaction/Loyalty (2)

Fri. Mar 13, 2020 3:30 PM - 5:00 PM Room B (3rd Floor G31)

Chair:Chihiro Morito(University of Marketing and Distribution Sciences)

3:50 PM - 4:10 PM

[B-5-02] Comparison of service evaluation reason focusing on the use process and the frequency in restaurant services by Japanese and foreign resident in Japan

*Hisashi Masuda1 (1. Kyoto University)

Keywords:Customer Satisfaction, Customer Delight, Web Questionnaire, Service Experience

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