The 8th domestic Conference of Society for Serviceology

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Oral Presentation

A6 Service quality/Customer satisfaction/Loyalty (2)

Fri. Mar 13, 2020 3:30 PM - 5:00 PM Room B (3rd Floor G31)

Chair:Chihiro Morito(University of Marketing and Distribution Sciences)

4:10 PM - 4:30 PM

[B-5-03] An evaluation method of experience goods using network centrality

*Kohei Sasaki1, Nariaki Nishino1 (1. The University of Tokyo)

Keywords:Service, Evaluation, Network analysis, Brand switching

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