The 10th domestic Conference of Society for Serviceology

Presentation information

Oral Presentation

Academic Sessions

Service Design 2

Tue. Mar 8, 2022 2:10 PM - 3:30 PM Room A (Zoom)

Chair:Kunio Shirahada(JAIST)

2:50 PM - 3:10 PM

[A-2-3-03] Service STAMP/STPA: Prediction Method for Complaint Factors By Emotions

*Akinori Fujii1, Yasuharu Nishi1 (1. The University of Electro-Communications)

Keywords:Complaint, emotion, STAMP/STPA

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