The 12th domestic Conference of Society for Serviceology

Presentation information

Organized Session

Academic sessions

OS New horizon of service as practical science

Thu. Mar 7, 2024 9:30 AM - 10:50 AM Room A (134)

9:50 AM - 10:10 AM

[A-3-1-2] Creating a digital transformation comcept with employee happness' point of view

An introduction of an employee participated DX concept making workshop aims to the three way satisfaction -- employees, customers and the company

*Tetsuya Muramoto1 (1. DN Technology & Innovation Co., Ltd.)

Keywords:digital transformation, DX, employee satisfaction, service profit chain, transformative knowledge management

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