The 12th domestic Conference of Society for Serviceology

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Organized Session

Academic sessions

OS New horizon of service as practical science

Thu. Mar 7, 2024 9:30 AM - 10:50 AM Room A (134)

10:10 AM - 10:30 AM

[A-3-1-3] Evaluation of transition of service level of local railway collaborated with citizen by SISLA model

*Masahiko Suzuki1 (1. Future Management and Innovation Consulting Inc.)

Keywords:SISLA model, local railway company, service level, collaboration, social infrastructure

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