The 12th domestic Conference of Society for Serviceology

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Oral Presentation

Academic sessions

Self-service technologies

Wed. Mar 6, 2024 4:00 PM - 5:00 PM Room D (121)

髙橋 裕紀（筑波大学）

4:00 PM - 4:20 PM

[D-2-2-1] Generation Z's Customer Satisfaction towards Self-Service Technologies

*Wataru Uémoto1, Atsushi Koga2 (1. Kyoto Sangyo University, 2. Faculty of Business Administration, Kyoto Sangyo University)

Keywords:Self-Service Technologies, Generation Z, Customer satisfaction

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