Oral 4
Service measurement (1)

[B-4-03] Service quality analysis based on employees` behavior measurement and records of served dishes

Chihiro Yamashita¹, Ryosuke Ichikari², Tomomi Nonaka³, Nobutada Fujii⁴, Hisaaki Kato⁵, Yuta Nishiyama¹, *Takashi Okuma² (1. Nagaoka University of Technology, 2. National Institute of Advanced Industrial Science and Technology, 3. Ritsumeikan University, 4. Kobe University, 5. Resorttrust, Inc.)

Keywords:Time for providing dish, behavior measurement, pedestrian dead-reckoning, dedication rate