The 7th domestic Conference of Society for Serviceology

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Oral Presentation

Oral 8
Service quality & Customer loyalty

Sun. Mar 3, 2019 11:00 AM - 12:20 PM Room B (West Bldg. 9 W934)

Chair: Shoji Yamamoto (Kwansei Gakuin University)

11:40 AM - 12:00 PM

[B-8-03] Trade-off between Quality and Cost in Hygiene Factors of Service: A Case Study in Aircraft Maintenance

*Yukifumi Ueda1, Kazuyoshi Hidaka1 (1. School of Environment and Society, Tokyo Institute of Technology)

Keywords:Serviceology, Hygiene Factors, Cost

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