OS2：サービス・ケイパビリティと産学の課題 (Theory SIG)

[A-1-2-1] Redefining service capability and developing a framework for sustainable management

*Satoshi Shimada¹, Hisashi Masuda², Michiko Honda³, Hyunjeong Spring Han¹, Yoshinori Hara¹ (1. Graduate School of Management, Kyoto University, 2. Faculty of Global Engagement, Kyoto University of Foreign Studies, 3. The Institute of International Tourism & Hospitality Inc.)

Keywords:Service capability, Sustainability, Resource allocation