The 11th domestic Conference of Society for Serviceology

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Organized Session

Academic Sessions

OS2：サービス・ケイパビリティと産学の課題 (Theory SIG)

Wed. Mar 8, 2023 11:05 AM - 12:20 PM Room A (International Conference Hall I)

[A-1-2-2] Search for intangible assets (non-financial capital) that affect the performance of hotel companies

Service Capabilities that Enable Acquisition, Maintenance and Deployment of Strategic Resources

*Michiko Honda1, Satoshi Shimada2 (1. The Institute of International Tourism & Hospitality Inc., 2. Graduate School of Management, Kyoto University)

Keywords:Intangible asset, Non-financial capital, Hotel management, Service capability

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